Terms & Policies

SynvoraSystems, located at Lyngby Hovedgade 55, 2800 Kongens Lyngby, Danmark, is committed to protecting your personal data in compliance with the EU General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679).

1. Data Controller. The data controller is SynvoraSystems, Lyngby Hovedgade 55, 2800 Kongens Lyngby, Danmark. For any privacy-related inquiries, contact us at [email protected].

2. Data We Collect. We collect personal data necessary to deliver our cloud SaaS services, including: full name, email address, phone number, billing address, payment information (processed via Stripe), and technical usage data (logs, API calls, tenant identifiers). We do not collect biometric data or data unrelated to service delivery.

3. Purpose of Processing. Personal data is processed exclusively for: (a) executing and delivering requested SaaS services; (b) managing billing, invoicing, and payment processing; (c) providing technical support and maintenance; (d) communicating service updates and platform notifications; (e) complying with legal obligations under EU and Danish law.

4. Legal Basis. Processing is based on: (a) performance of a contract (Article 6(1)(b) GDPR); (b) legitimate interest in service improvement and security (Article 6(1)(f) GDPR); (c) explicit consent where applicable (Article 6(1)(a) GDPR).

5. Data Retention. Personal data is retained for the duration of the service agreement and for up to 24 months after termination to satisfy legal and audit obligations. Anonymized or aggregated data may be retained indefinitely for analytical purposes.

6. Data Sharing. We share data with the following processors solely for service delivery: Stripe Inc. (payment processing), cloud infrastructure providers (AWS, GCP), and analytics tools configured within tenant environments. All processors operate under EU-approved data processing agreements.

7. International Transfers. Where data is transferred outside the EU/EEA, we ensure adequate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.

8. Your Rights. Under GDPR, you have the right to: access your data (Article 15), rectification (Article 16), erasure (Article 17), restriction of processing (Article 18), data portability (Article 20), and objection (Article 21). To exercise these rights, email [email protected].

9. Data Security. We implement appropriate technical and organizational measures including encryption at rest and in transit, access controls, regular security audits, and incident response procedures.

10. Supervisory Authority. You have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet), Borgergade 28, 1300 Copenhagen K, Denmark.

SynvoraSystems, Lyngby Hovedgade 55, 2800 Kongens Lyngby, Danmark, uses cookies to ensure the proper functioning of our cloud SaaS platform and to maintain session integrity across our multi-tenant environments.

1. What Are Cookies. Cookies are small text files stored on your device when you access our platform. They enable session management, authentication, and security features essential for platform operation.

2. Essential Cookies. We use strictly necessary cookies for: (a) session management and authentication tokens; (b) security tokens to prevent cross-site request forgery; (c) load balancing and request routing; (d) cookie consent status storage. These cookies are required for the platform to function and cannot be disabled.

3. Analytics Cookies. With your explicit consent, we may use analytics cookies to understand platform usage patterns, identify performance bottlenecks, and improve service reliability. These cookies do not track personally identifiable information unless you have provided explicit consent.

4. Cookie Consent. Upon your first visit, you are presented with a cookie consent banner. You may accept or reject non-essential cookies at any time. Your consent preference is stored in localStorage and respected on subsequent visits.

5. Managing Cookies. You can manage cookie preferences through your browser settings. Disabling essential cookies may impair platform functionality. To request deletion of stored cookie data, contact [email protected].

6. Third-Party Cookies. We do not use third-party advertising or tracking cookies. Payment processing through Stripe may set session cookies necessary for transaction security.

7. Updates. This Cookies Policy may be updated to reflect changes in our practices or legal requirements. Material changes will be communicated via platform notification or email.

SynvoraSystems, Lyngby Hovedgade 55, 2800 Kongens Lyngby, Danmark, provides cloud SaaS services and platform deployments. This Refund Policy outlines the conditions under which refunds may be issued.

1. Service Delivery. Upon successful delivery and acceptance of the configured platform or service, payments are considered final. Acceptance occurs when: (a) the deployed platform is accessible and meets the agreed specifications; (b) the client has been provided with access credentials and documentation.

2. Pre-Delivery Cancellation. If a service engagement is cancelled before any work has commenced, a full refund minus administrative processing fees (5% of total) will be issued within 14 business days. Cancellation must be submitted in writing to [email protected].

3. Partial Delivery. For engagements cancelled after work has commenced, refund calculations are based on completed milestones. Delivered and accepted work components are non-refundable. Uncompleted milestones eligible for refund will be assessed and credited within 30 business days.

4. Subscription Services. Monthly and annual SaaS subscriptions may be cancelled at any time. No partial-month refunds are issued. Annual subscriptions cancelled within the first 30 days are eligible for a pro-rated refund of the remaining unused months.

5. Technical Defects. If the delivered platform contains material technical defects that prevent core functionality and cannot be resolved within 30 days of notification, a full or partial refund will be evaluated based on the severity and scope of the defect.

6. Refund Processing. All approved refunds are processed to the original payment method within 14-30 business days. Refund status can be confirmed by contacting [email protected].

7. Disputes. Any disputes regarding refunds will be handled in accordance with Danish consumer protection law and EU Directive 2011/83/EU on consumer rights.

SynvoraSystems, registered at Lyngby Hovedgade 55, 2800 Kongens Lyngby, Danmark, provides cloud SaaS platform services subject to the following Terms of Service.

1. Acceptance. By accessing or using any SynvoraSystems service, platform, or API, you agree to be bound by these Terms. If you are acting on behalf of an organization, you represent that you have authority to bind that entity.

2. Service Scope. SynvoraSystems provides cloud SaaS platform deployment, multi-tenant infrastructure management, API gateway configuration, monitoring, and related technical services as described in individual service agreements and proposals.

3. Account Responsibility. Each tenant is responsible for maintaining the confidentiality of their account credentials, managing user access within their tenant scope, and ensuring all users comply with these Terms.

4. Acceptable Use. You agree not to: (a) use the platform for purposes that violate EU, Danish, or applicable international law; (b) attempt to gain unauthorized access to other tenant environments; (c) introduce malicious code or conduct denial-of-service attacks; (d) reverse-engineer or decompile platform components; (e) resell or redistribute platform access without written authorization.

5. Intellectual Property. All platform code, infrastructure configurations, and documentation remain the intellectual property of SynvoraSystems. Client-specific configurations and data remain the property of the client. Upon service termination, client data will be exported and deleted per GDPR requirements.

6. Data Processing. SynvoraSystems processes personal data in accordance with our Privacy Policy and EU GDPR. We act as data processor where the client is the data controller. Data processing agreements are available upon request for enterprise tenants.

7. Limitation of Liability. SynvoraSystems shall not be liable for indirect, incidental, consequential, or punitive damages. Our total liability for any service engagement shall not exceed the total fees paid for that specific engagement in the 12 months preceding the claim.

8. Service Level Agreements. SLA terms, including uptime guarantees, support response times, and escalation procedures, are defined in individual service agreements. Standard SLA for production deployments is 99.9% monthly uptime.

9. Termination. Either party may terminate a service agreement with 30 days written notice. SynvoraSystems may terminate immediately for material breach. Upon termination, client data will be made available for export for 30 days, after which it will be permanently deleted.

10. Governing Law. These Terms are governed by the laws of Denmark and the European Union. Disputes shall be resolved through the Danish courts or via the EU Online Dispute Resolution platform.

11. Amendments. SynvoraSystems reserves the right to amend these Terms with 30 days notice. Continued use of the platform after the notice period constitutes acceptance of the amended Terms.

12. Contact. For any questions regarding these Terms, contact SynvoraSystems at [email protected] or write to Lyngby Hovedgade 55, 2800 Kongens Lyngby, Danmark.